Privacy Policy

0. Introduction

At Misi (“we”, “us”, or “the Company”), we value your privacy and the importance of protecting your personal data.

This Privacy Policy explains how we collect, store, access, use, and process your Personal Data when you use the Misi Application and Misi Partners Application.

“Personal Data” refers to any information that can identify an individual either directly or when combined with other information.

1. Scope

This Privacy Policy applies to all Misi platforms, including:

This policy does not apply to third-party platforms linked from our services. Those platforms operate independently and are governed by their own privacy policies.

2. Processing Activities

This Privacy Policy applies when you:

3. Personal Data We Collect

As a User

We may collect the following information:

As a Misi Merchant Partner

We may collect:

As a Misi Delivery Partner

We may collect:

4. How We Collect Your Data

Personal Data is primarily collected during account registration and when using our services.

Bank account details are collected only when required for:

5. Location Data

Location data may be collected when the application is actively used in order to:

Location data is not collected when the application is closed.

Users may disable location access through their device settings.

Location data is used in real time and is not permanently stored by the system.

6. Device & Usage Data

We may collect certain device and usage information through cookies or similar technologies to improve the user experience.

Users may disable cookies through their browser settings. However, some features of the service may not function properly if cookies are disabled.

7. Data From Third Parties

We may receive Personal Data from third parties such as:

Any data received from third parties is governed by their respective privacy policies.

You may contact our Data Protection Officer for further clarification.

8. Purpose & Legal Basis

We process Personal Data for purposes including:

9. International Data Transfer

Your Personal Data may be stored or processed outside your country.

Where this occurs, we ensure that appropriate safeguards are implemented to protect your data in accordance with applicable data protection laws.

10. Sharing & Disclosure

Personal Data will only be shared in the following situations:

We do not sell personal data to third parties.

11. Legal Requirements

We may disclose Personal Data if necessary to:

12. Service Providers

We may share data with trusted service providers such as:

These providers may only process data for operational purposes and under strict confidentiality obligations.

13. Cookies

We may use the following types of cookies:

14. Retention & Deletion

We retain Personal Data only for as long as necessary to:

After this period, data will be securely deleted or anonymized.

15. Merger or Acquisition

If Misi undergoes a merger, acquisition, or business restructuring, your Personal Data may be transferred as part of the business assets.

Users will be notified of any such change where required.

16. Data Security

We implement appropriate security measures to protect Personal Data, including:

In the event of a data breach, we will notify affected users where required by applicable laws.

17. Children’s Privacy

Our services are not intended for children under 13 years old.

We do not knowingly collect Personal Data from children under the age of 13.

18. Your Rights

Depending on applicable laws, you may have the right to:

Requests may be submitted to our Data Protection Officer.

19. Withdrawing Consent

You may withdraw your consent for data processing at any time by contacting us.

Withdrawal of consent may affect your ability to continue using certain services.

20. Policy Changes

We may update this Privacy Policy from time to time.

The latest version will always be published on our website and mobile applications.

Continued use of the services constitutes acceptance of the updated policy.

21. Contact Us

If you have questions regarding this Privacy Policy, please contact:

Misi Data Privacy Officer
Bangsa Bertauhid Sdn Bhd

No. 32-34, Jalan Niaga Bestari 1
 Puncak Bestari
 42300 Puncak Alam
 Selangor, Malaysia

Last Updated: 28 February 2025